Follow us through the article as we explore Infobip review and what startups, small businesses, brands, companies, and everybody should know about Infobip.
Infobip is a leading company in omnichannel communication, as it assists businesses that work to build relationships with their customers.
The main areas on which Infobip focuses are security, authentication, support, and storage.
In reality, it ensures to develop and coordinate intelligently, organizational actions of involvement in the life cycle of its clients through the communication platform by offering a variety of services connected to those already described.
About Infobip
This tool Infobip was introduced to the communications market in 2006 and it then developed gradually.
Today, however, it boasts a broad global coverage and a first-rate service, making it enduring through time. Its infrastructure allows it to completely concentrate on the customer.
Infobip is in Croatia, has an API, and offers services for mobile phone operators besides offering business solutions via WhatsApp.
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What Kind of company is Infobip
Infobip is an IT and telecommunications company that works as a full-stack communication agency with private cloud infrastructure and zero-hop connectivity to telecommunications worldly.
Furthermore, Infobip focuses on the financial, retail, and on-demand services industries. It also provides global solutions for all issues relating to customer service and management. Follow me through as I explore the Infobip review.
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Infobip Review
In the course of the research on Infobip review, we found out the following:
- Easy-to-use platform
- You can navigate through it with little help
- Has a 4.7/5 based on 1460 user rating
- Over 640 testimonials
- With 820 case studies
- Has a 2-factor authentication feature
- Quick customer support
- Fast messaging and communication tool
Click here to see Infobip’s Customer ratings.
What is Infobip Used for
Infobip offers communications help by helping companies create meaningful and strong relationships with their customers.
Their customer support and engagement systems boost a range of channels, support, security, messaging solutions, and products for advanced customer engagement and authentication.
It also offers a variety of communication channels, including WhatsApp, text messages, the ability to make calls, emails, apps, chats, Facebook Messenger, and RCS.
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6 Essential Features of Infobip
Infobip has various characteristics, and it should come as no surprise that it has many benefits, given that it provides communication solutions.
Some of this service’s key characteristics are listed below:
- This tool is an integrated communication network that enables you to provide clients with various services through a variety of channels.
- The system at your disposal enables you to work and provide more services, such as client engagement, security, or loyalty.
- The messaging board for general business statistics.
- An omnichannel platform for customer service.
- Managing customer service through various media, including Facebook and WhatsApp.
- Maximum safety
How to Create an Infobip Account
The procedure for creating an account is straightforward:
- The first step is to click on the following link and provide the data to establish a new profile.
- A notification will then show up telling you to check your email and confirm the registration.
- You only need to click the link or go to the Infobip page and click the login button once the account has been verified using your email.
- You will receive your Infobip account after this is finished. To maximize its potential, you must configure it, which is quite simple to do.
What are Infobip Products?
Infobip products include:
- Applications products which are their Cloud-based software app
- The messaging product is used to create a good customer experience
- Calls products used for voice and video calls
- Email products are used to build perfect targeted conversational marketing and transactional email.
- Identity product used for customer authentication and verification.
- The connectivity product is used for numbers building and network connectivity.
4 Advantages and 3 Disadvantages of Infobip
Like any tool, Infobip has some benefits and drawbacks, which are described below:
4 Advantages of Infobip
- With Infobip, you can manage various platforms and have omnichannel communications with customers and agents.
- It also offers a broader range of services, including security and customer loyalty.
- The ability to create a multi-agent team using the WhatsApp channel from a single phone number is yet another fantastic benefit of this service.
- As it offers intriguing business solutions in the areas of safety, operational effectiveness, conservation, etc. It is ideal for large enterprises.
3 Disadvantages of Infobip
- The extremely high cost of this solution makes it infeasible for SMEs, which is one of its key drawbacks.
- It takes time to learn how to use it because it is a complex product, and it gets even harder when you have a big workforce to manage.
- Additionally, their customer support is subpar; sometimes, you must send numerous
What is Infobip WhatsApp?
Infobip WhatsApp is an official WhatsApp Business communication solution provider and platform. You can solve and manage all WhatsApp communications directly within the Infobip system across different modules.
Infobip pricing WhatsApp.
Infobip Pricing WhatsApp
The Infobip API pricing WhatsApp is tailored towards your need and not fixed but to get started, contact Infobip WhatsApp API experts from here.
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Infobip Login
To login to Infobip, check out the Infobip portal
Infobip Sign up
To Sign up for the free Infobip account, click here for a free sign-up
Infobip SMS Login
Infobip SMS directly connects up to 650 world telecom partners that link to 65% of the global mobile devices.
They successfully deliver over 100 billion messages a year. So you can try them out today.
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Infobip SMS Pricing
Infobip SMS Pricing is not fixed, it depends on the message location traffic, the country’s target regulations and restrictions, plus other factors. Therefore, to get started, click here.
Infobip SMS API Documentation
To get started with Infobip SMS API documentation, click here.
12 Alternatives of Infobip
Going through the Infobip review, you need to know the alternatives. For those that require new software features or desire to check out different options, look into the top Infobip alternatives.
- Twilo
- Vonage communications APIs (formerly Nexmo)
- Plico
- Bandwidth
- Podium
- Messagebird
- Zendesk support suite
- Intercom
- Textus
- Drift
By enabling the integration of phones, VoIP, and messaging into the web, desktop, and mobile apps, Twilio drives the future of business communications.
Through a web API, Twilio enables you to create a phone, VoIP, and SMS applications using common web languages.
2. VONAGE COMMUNICATIONS APIs (formerly Nexmo)
You can customize your customers’ experiences with programmable video, audio, messaging, and more, thanks to Vonage Communications APIs.
3. PLIVO
Geared toward rapid response, calls, and SMS worldwide for companies of all sizes
4. BANDWIDTH
A communications platform with infinite flexibility is bandwidth. You require integrations, enterprise-class phone, SMS, and other APIs, as well as tools to intelligently manage your communications stack.
5. PODIUM
Podium is an interaction management tool that assists companies in gathering and managing internet reviews, getting consumer feedback, and texting customers.
6. MESSAGEBIRD
Your communication problems can be resolved by MessageBird, a cPaaS provider, using SMS, Voice, and Conversations APIs.
Geared toward rapid response.
It Offers full data reporting, TRUSTe accreditation, and more than 90 integrations along with client assistance via voice, email, social media, and mobile phone.
8. INTERCOM
You can have direct conversations with every consumer via intercom.
9. TEXTUS
TextUs is a tool for sending professional texts. You may handle texts on a laptop or a mobile device. Users can integrate with well-known sites and text other team members. Results from texts can be tracked and documented.
10. DRIFT
Businesses can communicate with customers in a tailored fashion with Drift’s Conversation Cloud at every point of the customer journey, from presale research to post-sale support.
It comprises three fundamental products powered by our underlying Conversational AI: Conversational Marketing, Conversational Sales, and Conversational Service.
With tools to automate, sort, and quickly respond to messages, WhatsApp Business, a free app that can be downloaded, was created for small businesses.
It enables users to connect with customers easily. With the help of the WhatsApp Business API, medium-sized and large enterprises can communicate with their clients on WhatsApp in an easy, safe, and dependable manner.
12. TELEGRAM
A free, open-source messaging program with a focus on security and speed is called Telegram. Messages sync between as many phones, tablets, or desktops as you like when using Telegram on many devices simultaneously.
One of the top 10 most downloaded apps worldwide, Telegram counts over 500 million active monthly users.
Infobip Contact and Address in Nigeria
Infobip office is at 2 Louis Solomon Cl, Victoria Island 101241, Lagos. Their phone number is 01 632 2705.
Their second office is at 4 Amodu Tijani Cl, Victoria Island 106104, Lagos which is at SHIVTECH LTD.
Conclusion
Infobip operates as one of the leading messaging and communications platforms you can think of. It was created and designed specifically to connect mobile network operators with brands, companies, and enterprises.
I believe I have been able to do just the Infobip review, for further help, leave your question or suggestions in the comment box.
